Today's blog is something different, I'm voicing this issue as it just happened with me. Thereby using my freedom to write and make people aware.
So I purchased this XIAOMI REDMI 3S PRIME in November,2016 from their Website http://www.mi.com/in/ ,with MI - Protection Plan.
Few months later,in JANUARY my phone screen started to hang & freeze,offcourse I googled and found out that many of REDMI 3S PRIME users were having same problems. The solution this was to push power button for few seconds, and phone could be restarted. I did follow this solution whenever this happened, quite a few times i would say. In month of June, my phone was working fine, phone alarm woke me up and as usual kept on snooze. Waking up after an hour my phone died.. I mean it,like literally nothing,jet black screen. I remember it was charged upto 70-75% ,so having dead battery was not the reason, I tried same solution of pushing power button, but nothing seems working.
Now comes up real story, I went to MI- CUSTOMER CARE next morning. I was asked the reason, which I had no clue about, as this was sudden. The female I was talking to was polite and asked me to keep the phone,so that they could check and asked me to come back after an hour .The other POKY FEMALE, who was like those typical nerve checking doctor said " Itna dead hai, pakka pani me gira hoga " ( So badly dead, that I'm sure it's dunked in water ) ... So me being intolerant replied to instant " Nahi, na pani me gira hai, na hi me barish me bahar gayi thi.." ( Neither I dunked my phone in water, nor I went out in rains )..I also added, since I was very sure about it " Liquid should not be a problem.."
One hour later..my phone was still getting detected, God knows what kind of hidden treasure they were looking for..Customer Care...WE DON'T CARE.
So finally after 3 hours of wait, my phone was detected with " Liquid damage ".... HELL NO, I totally busted with anger when I heard this. So the receptionist came out with phone and told me,
" Mam there is this liquid damage..and the liquid detector show some spot..". I asked her to open the phone so I could see the liquid detector. It should have gone RED, if it has water, as per my knowledge.REDMI 3S PRIME has WHITE ROUND DETECTOR, and it had a tiny spot which was PINK, it wasn't fully covered,that dot was like 1/3rd portion or less. I was so mad at them, that I asked them elaborate more about liquid damage, she replied me " Mam, 4000 ka kharcha hoga, do teen din me phone thik ho jayega " ( 4000 RUPEES & your phone will be fixed in 2-3 days ).They were adamant and nothing could be done more. Take it or leave.
As any other human being, I knew I bought SO CALLED " MI- PROTECTION PLAN ".
I went home straight calling ONE ASSIST - the phone insurance company. They instantly sent me email, provided with all links and all sort of help required to make an account, things I need to upload like Documents, phone details, etc... It took them one whole week to verify my documents and post verification two weeks later my phone will be picked up.. Hushhh there's more...It took them two weeks more, to understand and detect the problem my dead phone has. I received a call and an email saying, my costing of phone repair would be 8081. I was again in SHOCK, 8000..like seriously,that phone costed my 9500 & they expect me to pay 8000 for repair.
I knew it this a FISHY, MI- CUSTOMER CARE told me 4000 and these Insurance asked 8000 ..double the amount..this is just money making business.
After a word with call center customer care of One Assist, she told me, I don't have to pay this amount and this would be done with no charge.. I felt good....But Murphy's Law...This happiness was temporary...Waiting for almost two months, I received a call saying, My claim was rejected, as it doesn't come under our liquid damage.
When I asked what was the reason he blabbered some Terms & Conditions which I had no clue. I told them MI- CUSTOMER CARE said it was liquid damage and now you're saying it's NOT.
I was so disappointed with 2 months of wait,so decided to give up,getting my phone back.
We all know how dark are these insurance companies schemes are,when you need them to serve you, they would just kick your ass.
I'm just wondering are these companies really trust worthy...Xioami is a well known and economical brand, but when they know that their phones got such problems, why cant they fix it and gives back us our own refurbished phones..???At least that would save our money and Trust on them.
Why Insurance Company repair center and MI- Customer care repair center have conflicts with simple phone problem detection...and why this double the money for repair...???? Mystery or Hidden fact??
I'm very much disheartened with all these things happened in these two months and with XIOAMI too...
Good News : Today I went to local phone repair shop and you know what, my phone was repaired in an HOUR...yess...AN HOUR. ..Guess what... in just 450 rupees..hear me out guys...450.. he told me there was little moisture caught in,that had short circuit in phone .rest all good and no PHONE FORMAT..now I can have sigh of relief, as this phone is fixed..!!!